What is a SIM Card?

SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate.

What’s an IMEI and where is it located?

An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

How do I insert the SIM Card into my phone?

a. Remove battery from your phone
b. Carefully push out SIM from the Plastic cardholder
c. Place SIM into the phone’s SIM cardholder with the gold square facing down
    and positioned so the metallic face of the SIM is lined up with and touching
    the metal contacts on the phone.
d. Close the phone’s SIM cardholder until it clicks
e. Replace the battery and battery cover
f. Turn on your Phone
g. If installation is successful, "O2 Wireless", "Locus", or "My Network" should
    be in the phone’s display
h. If "Insert SIM Card", "Check SIM", "SOS Only", or "Unregistered SIM"
    appears in the phone’s display, remove the SIM and re-insert as instructed
    above. If re-installation is unsuccessful, please contact Customer Care
    at 1-877-205-8600

What do I do if the phone does not work after activation and programming has been completed?

Please email us at clientcare@ecallplus.com or contact Customer Care at 1-877-205-8600.

I transferred airtime to my phone, but the minutes are not showing in my account. What should l do?

Contact Customer Care at 1-877-205-8600 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.

How do I check my account balance from my handset?

Simply dial  and you’ll receive a message, in your phone’s display, indicating the remaining balance.

Where can I purchase more airtime?

You can buy more airtime at ..\index.htm, and we will email the airtime PIN to you.

How do I change my mobile number?

Contact Customer Care from any phone at 1-877-205-8600 and provide the state and city for which you would like a number.

Note: If the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area.

How do I disconnect my mobile phone?

Contact Customer Care from any phone at 1-877-205-8600 and provide the mobile number and IMEI that you want disconnected.

How do I change my phone?

You will need to ensure the new phone is an AT&T and GSM 850/900/1900, dual, tri, or quad-band handset that can be used for activations on O2 Wireless GSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would.

How do I set up my voicemail?

1. Dial your wireless phone number from your wireless phone or any other
    touch-tone phone.
2. Follow the prompts and select for English or for Spanish.
3. The system will ask you to enter your personal pass code. (think of an easy
    to remember pass code and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select
    a standard greeting.

How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code?

Contact Customer at 1-877-205-8600 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.

How do I listen to my voice messages*?

1. Dial your wireless phone number.
2. Press  if calling from your wireless phone. Press if calling from any
    other phone.
3. Enter your pass code.
4. The system will automatically play the new voice messages.

 Airtime charges apply when using these features from your wireless phone.

How do I use Text Messaging?

Text Messaging allows you to send or receive short alphanumeric messages
(up to 150 characters in length) using your wireless phone. Text Messaging service also includes e-mail and web-based messaging.Your unique e-mail address is your 10-digit wireless number, plus: @txt.att.net

For Example: If your wireless number is (555) 123-4567, your e-mail address is 5551234567@txt.att.net.

The first text message you send or receive each day (12am – 11:59pm local time) will be billed at the standard rate (10¢). Every text message sent or received thereafter (up until 11:59pm local time that same day) will be billed at the discounted rate (5¢). For instructions on receiving and sending text messages or to check to see if your phone has 2-way text messaging capability, please refer to your phone manual or see your dealer.

How do I activate Call Forwarding?

1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls to and select OK
8. Call Forwarding will remain active until you deactivate the feature.

How do I deactivate Call Forwarding?

1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK

How do I set up Three-Way Calling*?

1. Dial the number of the third party, including area code, while the original
    party is on the phone.
2. Press  , which dials the third party and puts your original call on hold.
3. To establish the three-way call, press  again either before or after
    the third party answers.
4. If the third party is busy or does not answer, press  once to disconnect
    the third party.
5. To disconnect from the third party in a three-way call, press  once
6. To disconnect from the original party in the three-way call, the original
    party must hang up.

 Airtime charges apply when using these features from your wireless phone.

How do I use Call Waiting*?

1. Press  to answer the second call
2. To alternate between calls, continue to press  .

 Airtime charges apply when using these features from your wireless phone.

What is Caller ID and how do I use it?

Caller ID shows you the phone number of most incoming calls. If you don’t want to answer your wireless phone and you have Voicemail, you can let the incoming call roll to your Voicemail box. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call. Per Call Blocking allows you to selectively block the presentation of your wireless phone number.

Block your wireless Phone Number from Appearing:
1. Enter  Phone Number you are calling and press  .
2. Your number will show up as "anonymous" on the receiver’s Caller ID

Can I make international calls to cell phones?
Access to cellular numbers in all countries will be excluded from this offer.